Create a Support ticket
The more information we have, the faster we can solve your problem.
Send us a screenshot or screencast of your screen to help us troubleshoot the issue.
- Help with difficulties in logging in or assigning licences to staff or trades.
- Questions related to your personal space and configuration of the platform
- in-depth questions related to your settings, contract or invoicing
- assist you with troubleshooting, be it blocking problems or unexpected behaviour of the platform
- in case of software errors or the reproduction and reprocessing of software errors
- no support for questions concerning your business processes
- we do not import documents into your platform
- we do not provide support in setting up configuration models, such as project integration, mailer definitions and task assignments
- we do not help with interventions on your own servers, hardware or software related to the BIMcosmos platform
- we do not provide support for third party programs and drivers